All Engineering BV
Chamber of Commerce Utrecht 56456905
SHOP SUPPORT (including Guarantee, Warrantee and Returns)
Period of exercise of the right of withdrawal AKA RETURNS (as described in the terms of sale):
5.1. The Customer has the right to withdraw from a purchase for any reason within fourteen (14) calendar days, starting from the delivery date. Refund procedure described HERE
5.2. The Products to be returned under Article 5.1 above must be in original condition with its original packaging. Original packaging shall include the original box, the box cover and the dust bag that was delivered with the Product and which belongs to the Product. In the case where the serial number is missing or if the original packaging of the Product is missing or where there has been or a damage to the Product, Metrum reserves the right to refuse the refund or to reduce the amount of the refund.
5.3. In order to cancel an Order Confirmation, the Customer shall contact Metrum via firstname.lastname@example.org. The cancellation will be deemed effective from the date of confirmation of the request or from the date the letter was posted by the Customer to Metrum.
5.4. The Product must be returned to Metrum without excessive delay, through Metrum’s Customer Service and/or, in any case, according to Metrum’s instructions and requirements.
Online dispute resolution for consumers
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link