Contact Us

Metrum Acoustics™ Global HQ
All Engineering BV

Vestdijk 62

5611 CE Eindhoven

The Netherlands

Repairs & Returns:
Metrum Acoustics ™

Vestdijk 62

5611CE Eindhoven
The Netherlands

Chamber of Commerce Utrecht 56456905

BTW/VAT NL852134472B01

SHOP SUPPORT (including Guarantee, Warrantee and Returns)

Period of exercise of the right of withdrawal AKA RETURNS (as described in the terms of sale):

5.1. The Customer has the right to withdraw from a purchase for any reason within fourteen (14) calendar days, starting from the delivery date. Refund procedure described HERE

5.2. The Products to be returned under Article 5.1 above must be in original condition with its original packaging. Original packaging shall include the original box, the box cover and the dust bag that was delivered with the Product and which belongs to the Product. In the case where the serial number is missing or if the original packaging of the Product is missing or where there has been or a damage to the Product, Metrum reserves the right to refuse the refund or to reduce the amount of the refund.

5.3. In order to cancel an Order Confirmation, the Customer shall contact Metrum via The cancellation will be deemed effective from the date of confirmation of the request or from the date the letter was posted by the Customer to Metrum.

5.4. The Product must be returned to Metrum without excessive delay, through Metrum’s Customer Service and/or, in any case, according to Metrum’s instructions and requirements.

For more information on our shop policies go here

And if you are in the Eindhoven, the Netherlands area, please drop by at our offices